Now compensation won’t be given if practice will get late, why did IRCTC take this resolution; 26 lakhs have been paid

The Indian Railway Catering and Tourism Company (IRCTC) has discontinued the scheme of compensating passengers for the delay of personal trains, which was began 5 years in the past. Citing privateness coverage, it refused to offer the rationale for closing the scheme. IRCTC was established by the Ministry of Railways with the target of working your entire catering and tourism actions of the Railways and presently additionally takes care of ticket reserving and operation of personal trains. In accordance with the data given by IRCTC, below the scheme, from October 4, 2019 to February 16 this yr, passengers have been given a compensation of Rs 26 lakh on account of delay and cancellation of trains.

In accordance with the data given by IRCTC, Rs 15.65 lakh has been given to the passengers as compensation in 2023-24. In response to an RTI, IRCTC mentioned that the scheme to compensate passengers for late working of personal trains was discontinued on February 15, 2024. Whereas IRCTC has refused to offer the rationale for discontinuing the scheme citing privateness coverage. IRCTC operates two quick trains from New Delhi to Lucknow and from Ahmedabad to Mumbai.

This was the rationale for paying compensation

In accordance with the data, the rationale behind giving compensation to the passengers was to draw the passengers in direction of the trains, which was part of advertising and marketing actions. In accordance with the data acquired below RTI, if we discuss concerning the compensation given by IRCTC within the final 5 years, it was Rs 1.78 lakh in 2019-20, zero in 2020-21, Rs 96 thousand in 2021-22, Rs 7.74 lakh in 2022-23. And in 2023-24, compensation of Rs 15.65 lakh has been given to the passengers.

How a lot compensation was acquired?

On the query associated to the quantity of compensation to be given to the passenger on delay within the practice, IRCTC mentioned that for the delay of 60 to 120 minutes, Rs 100 was given to the passenger and for the delay of 120 to 240 minutes, Rs 250 was given as compensation to the passenger. .

Now compensation won’t be given if practice will get late, why did IRCTC take this resolution; 26 lakhs have been paid

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